Privacy Policy
1. Information on the Collection of Personal Data
(1) This Privacy Policy explains how Monami London collects, uses, and protects your personal data when you use our website. Personal data means any information relating to you as an identified or identifiable individual (e.g. name, address, email address, user behaviour).
(2) If you contact us by email or via a contact form, the data you provide (such as your email address, name, and phone number) will be stored by us in order to answer your questions. We delete this data once storage is no longer necessary, or limit processing if there are statutory retention obligations. The legal basis is our legitimate interest (UK GDPR, Article 6(1)(f)) to respond to your enquiry or, if applicable, Article 6(1)(b) when the enquiry relates to a contract.
(3) If we use service providers for certain functions of our services, or if we wish to use your data for advertising purposes, we will inform you in detail below about the respective processes and retention periods.
2. Your Rights
You have the following rights with regard to your personal data:
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Right of access (Art. 15 UK GDPR)
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Right to rectification (Art. 16) or erasure (Art. 17)
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Right to restriction of processing (Art. 18)
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Right to withdraw consent (Art. 7(3))
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Right to object to processing (Art. 21)
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Right to data portability (Art. 20)
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.
3. Collection of Personal Data When Visiting Our Website
(1) If you use our website purely for informational purposes, we collect only the personal data that your browser automatically transmits to our server, such as:
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IP address
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Date and time of request
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Time zone difference to GMT
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Content of request (specific page)
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Access status/HTTP status code
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Amount of data transferred
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Referring website
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Browser type and version
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Operating system and interface
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Language settings
This data is technically necessary to display our website correctly and to ensure stability and security (legal basis: Article 6(1)(f) UK GDPR).
(2) Cookies: Our website uses cookies to make your experience more efficient and user-friendly. Cookies are small text files stored on your device. You can control cookies via your browser settings and refuse or delete them at any time. Please note that disabling cookies may affect website functionality.
4. Use of Our Online Shop
(1) When you place an order, you are required to provide personal information necessary to process your purchase. Mandatory information is marked as such; other details are voluntary. We process your data to fulfil the contract. Depending on the payment method, your payment details may be shared with financial institutions or payment providers (e.g. PayPal, Klarna).
(2) Under tax and commercial law, we are required to store order, payment, and address data for ten years. After two years, we limit processing and use your data only to comply with legal obligations.
(3) To protect your data, the checkout process is encrypted using TLS (SSL) technology.
5. Use of Google Analytics
We use Google Analytics to analyse and improve our website. Google Analytics uses cookies to collect information about your usage. This information may be transferred to Google servers, including those outside the UK/EU. IP anonymisation is activated, so your IP address is shortened before transfer.
You can prevent Google Analytics from collecting data by disabling cookies in your browser settings.
6. Facebook Custom Audiences
Our website may use Facebook’s “Custom Audiences” remarketing function. This allows interest-based ads to be shown to you on Facebook and partner sites. Data such as your IP address or browsing behaviour may be transferred to Facebook.
You can opt out of Facebook Custom Audiences in your Facebook account settings.
7. Integration of YouTube Videos
We embed YouTube videos in “enhanced privacy mode.” This means no data is transmitted to YouTube unless you play the video. When you play a video, YouTube may receive information such as which page you visited and link this to your Google account.
If you do not want YouTube to associate your visit with your account, you must log out before playing videos.
8. Newsletter
(1) With your consent, you may subscribe to our newsletter. This contains updates and offers from Monami London.
(2) We use a double opt-in process for newsletter registration. You will receive an email asking you to confirm your subscription. If you do not confirm, your details will be deleted after 30 days.
(3) Only your email address is required for subscription. You can withdraw your consent at any time via the unsubscribe link in each newsletter or by contacting us directly.
9. Retention Period
Unless otherwise stated, we retain your personal data only as long as necessary to fulfil our contractual and legal obligations. Once retention periods expire, data is deleted unless we are legally required or have a legitimate interest to retain it.
10. Contact
For questions about this Privacy Policy or to exercise your rights, please contact:
Monami London – Customer Service
Email: customerservice@monami-london.com